SERVPRO of Big Rapids / Fremont Employee Photos

Chad Griffioen

Chad Griffioen is a Project Manager at SERVPRO of Big Rapids/Fremont. Upon joining our team in 2013 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up. Chad’s daily tasks consist of visiting jobs and homeowners that were affected and monitoring the drying of structure making sure the customer is educated on the process. Along with his experience he has compassion for the customer needs and has great listening and customer service skills.

Chad Enjoys spending time with his wife and two little girls. He also loves to hunt deer and have bonfires

Simon Buzalski

Simon Buzalski is one of our Project Manager at SERVPRO of Big Rapids/Fremont. Upon joining our team in 2016 he has completed our SERVPRO Employee Certification Training Program. Simon also comes from multiple years of experience in the restoration business prior to working for SERVPRO! He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up. Simon is one of the main points of contact when it comes to insurance agents and adjusters for Estimates and Monitoring jobs to make the project run smoothly.

Simon Enjoys spending time with dog and playing multiple sports. Football being one of his favorites.

Eric Ledford

Eric Ledford is a Project Manager at SERVPRO of Big Rapids/Fremont. Upon joining our team in 2015 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Eric enjoys his free time being outside hunting and fishing with his dog. He is also pretty talented at racing dirt bikes. 

Dan Maly

Dan Maly is our Operations Manager responsible for inventory control, equipment repair, fleet oversight and small claims collections. Upon joining our team in July 2013, he completed out SERVPRO Employee Certification Training Program. As a certified Water Damage Restoration Technician from the Institute of Inspection Cleaning and Restoration Certification (IICRC), Dan also spends much of his time backing up the Production Team.

Having spent most of his career in construction-related industries such as electrical, HVAC, equipment rental and fleet management, Dan is a wealth of knowledge with regard of commercial water and fire cleanup.

In his spare time, Dan enjoys spending time with his youngest two children. Most often this involves supporting his son with sports. Dan and his daughter enjoy bass fishing or just watching a movie together. One of Dan’s passions has been traveling, most of which has been while doing short-term mission projects to places like Ciudad Juarez, Mexico; San Raymundo, Guatemala and Annville, Kentucky.

Nate Carlson

Nate Carlson is a Production Technician at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2016 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Nate enjoys spending time with his wife of 7 years and on his free time he likes to go hunting, fish and play video games

Joe Deboer

Joe Deboer is a Production Technician at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2016 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Joe served years in the Navy and just recently got engaged to married and they both share 3 dogs together

Steve Smith

Steve Smith is our Sales and Marketing Manager at SERVPRO of Big Rapids/Fremont. Upon joining our team in 2015 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration. Steve manages our relationships in our serving areas with Insurance agents and adjusters with events and learnings. He is involved in the community to keep awareness about our services in case of an emergency happens. Staying involved with local Chamber of Commerce events and American Red Cross.

Steve enjoys spending time golfing and baseball games.

Dawn Walters

Dawn Walters is an Online Marketing Manager at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration. Dawn manages our relationships in our serving areas with online relationships and social media connections with our local community. She is involved in keeping awareness about our services in case of an emergency happens. Outreach marketing businesses and customers with events and learnings about company.

Dawn enjoys being outdoors and hiking. Spending time on the lake fishing and camping

Susan Rozema

Susan Rozema is an Accounting Manager at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration. Susan comes with a lot of experience in the business and passion for what she does every day.

Susan enjoys spending time with her family and playing games. When she finds free time, she likes to curl up with a good book.

Female receptionist with brown hair and dark grey SERVPRO sweatshirt standing against brown wall under silver SERVPRO sign

Meet Lindsay!

Lindsay is our friendly receptionist and collections chief! She has been with SERVPRO since 2018, and loves interacting with customer's on the phone! She is married with two boys and has two dogs. She loves shopping, puppies, diamonds, and purses!

Nick, male job file coordinator. Standing against a white wall and smiling. Has on SERVPRO attire.

Meet Nick!

Nick is one of our Job File Coordinators here at SERVPRO of Big Rapids / Fremont. As a job file coordinator, he writes estimates, completes job uploads, and performs audits! Nick is a huge fan of movies, some of his favorites being Boogie Nights and Good Fella's. Prior to working at SERVPRO, he worked for a baseball team for 6 years. He's left handed, and is the official champion of our office fantasy football team, defeating his rival / coworker, Steve Smith.  

Casey, male crew chief smiling and standing against brown wall.

Meet Casey!

Meet Casey! Casey is one of our crew chiefs and lead mitigation techs! He leads crews and oversees jobs, including specialty jobs, such as soda blasting, spray sealing, and mold remediation. Casey is married, and they have one daughter. He enjoys learning new things, and overcoming new challenges. He loves cars, going on vacations, country music, concerts, and family outings. He served in the United States Marine Corps, and we are extremely grateful for his service.